Complaints Procedure

Warranty (claim)

Senior baby taxi, s.r.o makes every effort to ensure that the goods delivered to the consumer are free of defects and in accordance with the submitted order. Senior baby taxi, s.r.o is responsible for the non-compliance of the goods with the contract in relation to the customer.

In the event of non-compliance of the goods with the contract, the customer has, according to his choice, the following rights:

a) the right to eliminate the defect by delivery of a new item without a defect or by delivery of a missing item,

b) the right to rectify the defect by repairing the item,

(c) the right to a reasonable discount to the purchase price; or

d) the right to withdraw from the contract.

whereas the specific conditions for the realization of the above-mentioned customer rights are specified in individual generally binding legal regulations valid in the Czech Republic, especially in the provisions of § 1914 to § 1925, § 2087 to § 2117 and § 2158 to § 2174 of the Civil Code (Act No. 89/2012 Coll.), And in the provisions of the Consumer Protection Act (Act No. 634/1992 Coll.)

The consumer has the right to claim from the seller the right to defective performance within 24 months of receipt of the goods.

Defective goods must be sent to the address Senior baby taxi, s.r.o, Spartakovců 1151/6, Ostrava Poruba 70800 and attach a description of the defect and data enabling customer identification. The complaint protocol can be handed over to Senior baby taxi, s.r.o in any form, while sending it together with the complained goods can speed up the process of settling the complaint.

In the case of recognition of claims as justified, Senior baby taxi, s.r.o also reimburses the claimant for the costs of delivery of the claimed goods on the basis of the proof of their submission, in case of failure to submit this document,

Pursuant to Act No. 634/1992 Coll., On Consumer Protection, as amended, a buyer who is a consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The entity authorized to perform out-of-court dispute resolution (ADR) is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: To enable the use of out-of-court dispute resolution as required by Article 14.1 of Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution, Senior baby taxi, s.r.o provides an active connection to the ODR platform

Detailed information about the privacy policy of Senior baby taxi, s.r.o here

Seller information:

Senior baby taxi, s.r.o
B.Martinů 813/9
70800 Ostrava - Poruba
+420 603 362 132

Download of complaint form in PDF